Terms and Conditions

for Refund & Cancellation Policy visit Refund & Cancellation Page

The rental of vehicles by�Terra Verde Holding Cameroon Srl�(Corso Cavour 119, Vigevano (PV) – 27029 REA: PV – 296263 | VAT Number: IT02728600186) is governed by these general rental conditions, including the Privacy Policy, the rental letter signed by the customer at the time of rental, the Rates in force at the time of signing, and the Damage Policy. The Customer declares to have viewed all the aforementioned documents and to have taken full and complete knowledge of them.

By signing the Rental Agreement, the Customer declares to have read and accepted the General Rental Conditions and to specifically approve the following articles:

• Art. 2 (Methods and times for booking and paying for the rental)
• Art. 5 (Circulation of the Vehicle and conditions of use)
• Art. 6 (Taking delivery and return of the Vehicle)
• Art. 7 (Customer’s liability)
• Art. 8 (Contract in the name and/or on behalf of a third party and jointly liable)
• Art. 10 (Charges)
• Art. 11 (Use of satellite devices)
• Art. 12 (Cancellation clause)
• Art. 14 (Contractual amendments)
• Art. 15 (Applicable law and exclusive court)
• Art. 16 (Translation)
• Art. 17 (Interpretation)
• Art. 18 (Domicile and communications)

Art. 1 Driving the Vehicle and Accessibility to the Rental

Both the Customer, as holder of the Rental Agreement, and each driver authorized to drive the vehicle identified in the Rental Agreement, must comply with the identification and qualification formalities required by the Lessor, providing, in order to obtain a copy, a valid identity document. Each driver must not provide false information regarding personal details, age, residential or domicile address, telephone number, email address, and possession of all the legal requirements for enabling to drive.

Both the Customer and each authorized driver must be at least 19 years old and possess a valid driving license from an EU/EFTA country, issued for at least 12 months, which must be shown for a copy. Customers residing in a non-EU foreign state must have a driving license from their country of origin and a valid license for international use, or one translated by an embassy or equivalent authority, legible in Latin characters. For people under 25 and over 75 years old, access to the rental is allowed with a daily supplement for certain vehicle categories.

For the rental of the Vehicle, a Credit Card is necessary for the related deposit. In the case of a security deposit and/or payment by credit card in the name of a person other than the Original Customer, the cardholder must sign a further signature within the Rental Letter, becoming the new holder of the Rental contract and first driver, while the Original Customer will be indicated as the second driver. The Lessor has the right to refuse the conclusion of the Lease Agreement at its discretion, without the obligation to provide any reason.

Art. 2 Methods and Times for Booking and Paying for the Rental

Rental payment can be made with major credit cards, debit cards, in cash, or through other payment methods previously agreed with the Lessor in writing. Except for rentals with the “Prepaid” or “Payment card” online payment method (“Pay now” option), the balance of the fee must be paid within the deadline set for the return of the Vehicle.

Reservations are accepted only based on the category of the vehicle selected by the customer; preferences in models are subject to the availability of the Lessor and cannot be guaranteed at the time of booking.

In the event of unavailability of the booked Vehicle, the Lessor reserves the right to replace it with another of the same or higher category; in case of unavailability of the latter, the replacement will take place with a vehicle of a lower category with a consequent recalculation of the fare. If there is absolute unavailability to assign a Vehicle, or if the Client opposes accepting a Vehicle of a different category, the Lessor’s only burden will be to return the amount paid by the Client for the rental of the vehicle. The refund will be made by re-crediting the amount paid by the Customer to the card used for payment.

Reservations made on the Lessor’s website, which take advantage of the special rate with the “Pay Now” payment method, involve the entire rental cost being charged to the payment card indicated by the Client at the time of booking. The Customer can cancel a reservation of this type without any additional charge up to 48 hours from the scheduled collection date of the vehicle. To take advantage of any refund, the Customer may contact Customer Service through the appropriate channels and tools. The amount paid online for the rental is non-refundable in the event of cancellation within 48 hours preceding the expected collection, nor in the case of a reservation with collection expected within 48 hours following the request, nor in the event of a “no show” (non-collection by the Customer on the scheduled pick-up date/time), nor in the event of a lack of the requirements for accessibility to the rental. Alternatively, it is possible to use the “Payment at the counter” (“Pay on collection”) option available on the Lessor’s website.

Terra Verde Holding Cameroon Sarl undertakes to honor accepted reservations when the customer shows up at the counter on the confirmed day and time, with a maximum tolerance of 1 hour. If the customer shows up beyond the expected tolerance, Terra Verde Holding Cameroon Sarl will no longer be required to deliver the vehicle.

To confirm the reservation, the Customer undertakes to present their credit card when signing the Contract with the Lessor, who will carry out the relative pre-authorization as a deposit according to the criteria established in the Rates.

The purchase of each accessory product or service is optional and left to the discretion and voluntariness of the Customer. The prices and characteristics of the extra services offered by the Lessor can be consulted in the Tariff published on the website.

The Client also authorizes the Lessor to debit the credit card presented for the deposit/guarantee of the rental with the amounts corresponding to the rental fees fully considered (e.g., excess km, extra days, etc.), damages found upon return, deductibles, penalties, and any expenses that may arise after the return of the Vehicle (e.g., management service and re-notification of fines, motorway tolls, management costs for accidents and/or damage to the Vehicle, etc.). The Lessor has the right to ask the Client for a deposit other than the credit card or integrate the same with another guarantee. Any further deposit, which will not be counted in the Client’s fees account and will not produce any type of interest, will be required.

All rentals starting in Italian airports are subject to the Airport Charges supplement, imposed by the airport authorities for each rental. These are mandatory charges, made by any business within the airport grounds, and cannot be declined.

Art. 3 RCA Insurance

Each Vehicle is covered by RCA insurance in accordance with current laws, which guarantees insurance coverage of Civil Liability towards third parties with reference to people, things (excluding those being transported), and animals. The transported on the Vehicle of the Lessor is equivalent to the third party.

In the event of an accident, the Renter must complete the Accident Report (CAI) form available in the Vehicle with the other party and send it to the Lessor’s nearest agency within 24 hours of the event, or deliver it together with the return of the Vehicle if this takes place within the same 24-hour period from the event. The accident report form must be duly completed in all its parts, in order to make the dynamics of the event clear, without a shadow of a doubt. In the event that no accident has occurred, in order to allow the Lessor to protect his rights against fraud or unfounded requests, the Customer must in any case, upon return of the Vehicle.

Art. 4 Refueling

The Customer is required to return the Vehicle with the same quantity of fuel present at the beginning of the rental.

Art. 5 Circulation of the Vehicle and Conditions of Use

The Customer undertakes to keep and use the Vehicle with the utmost care and diligence, in compliance with the destination and characteristics indicated in the vehicle registration document and within the limits established by law, as well as:

• Not to sublet or lease the Vehicle.
• Not to entrust the driving of the vehicle to persons other than those authorized.
• Not to carry out any repair work on the rental Vehicle without the written consent of the Lessor.
• To immediately inform the Lessor of any breakdowns or anomalies of the Vehicle, interrupting the circulation of the same and referring to the Lessor’s instructions regarding the possible replacement or return of the Vehicle.
• To refuel the Vehicle using the correct fuel, also maintaining it diligently, checking the level of the fluids and, where necessary, topping up appropriately.
• Not to drive the Vehicle under the influence of drugs, narcotics, alcohol or intoxicants or other substances capable of impairing the ability to understand and react.
• To keep the Vehicle with the best diligence, activating every existing safety device, avoiding leaving devices or valuables in evidence inside the passenger compartment and, in general, doing everything necessary to guarantee the best safety of the property owned by the Lessor.
• To circulate the vehicle, as well as in Italy, exclusively in countries of the European Union, Switzerland or the United Kingdom upon purchase of the “Cross Border Card” service, unless expressly authorized in writing by the Lessor. To this end, the “Green Card” (international insurance certificate), delivered together with the documents accompanying the vehicle, does not constitute authorization in this sense, but completion of the documents. In the event of transit through countries where the Customer has undertaken not to circulate the Vehicle, the insurance coverage and the limitation and exclusion agreements of his liability will no longer be effective and any cost the Lessor may incur due to failure to comply with the commitment assumed will remain the responsibility of the Customer (including any costs of stopping the vehicle or repatriation).
• Not to use the Vehicle for the transport of contraband goods, explosive or polluting material or for any other transport in violation of laws or regulations.
• Not to use the Vehicle for competitions of any kind, whether sporting or not, or for testing courses, even in motor racing circuits, as well as to give driving lessons or practice driving.
• Not to use the Vehicle on rough roads or roads unsuitable for the technical characteristics of the same.
• Not to use the Vehicle to push or tow another vehicle or trailer.
• Not to use the Vehicle for any other use in violation of laws or regulations, even if not expressly referred to in this Article 5.
• To promptly inform the Lessor of any report served on the Lessee by any Authority and with reference to the Vehicle during the rental period. The Lessor reserves the right to repossess the Vehicle in any place and time in the event of violation of the provisions of this Article 5.
• Not to transport animals, substances and anything else which, due to its condition/smell, could cause damage to the Vehicle. In case of extraordinary cleaning of the Vehicle, the relative sum will be charged to the Customer.
• Not to use the vehicle for the transport, against payment, of people or things, except in the latter case for commercial vehicles.
• Not to smoke and not to allow passengers to smoke inside the vehicle.

Art. 6 Delivery and Return of the Vehicle

The Lessor delivers the Vehicle to the Lessee, complete with all the legal accessories and all the documentation necessary for circulation. With the delivery of the Vehicle, the Lessee acknowledges that the same, with the fittings, equipment and all accessories delivered to him by the Lessor, is in verified mechanical operating conditions, in good general condition and compliant with the agreed use.

The Lessee undertakes to return the Vehicle, together with its accessories and documents, free of things or assets, in compliance with the times and places indicated in the Rental Agreement, in the same conditions in which it was delivered, including cleaning, except wear proportionate to the duration of the rental and the mileage travelled. Upon return, the Lessee has the duty to verify, jointly with the Lessor, the condition of the Vehicle, ascertaining and signing any discrepancies with respect to what is indicated in the rental agreement at the time of delivery. In the event of failure to jointly verify, the Customer hereby expressly authorizes the Lessor to charge for any damage found on the Vehicle even after delivery. The Vehicle must be returned during the opening hours of the Agency where it was taken over, or, at the Client’s request, to another Lessor’s Agency. In the event of return outside the opening hours of the Agency, the rental is considered concluded during the reopening hours of the same – provided that the Vehicle has actually been taken over by the Agency – both for the purposes of determining the fee and for those of the liability connected with the possession of the Vehicle itself (by way of example and not exhaustively, in relation to damages of any nature, total or partial theft and/or fire, failure to refuel, etc.).

In the event of failure to return the Vehicle in the places and times indicated in the Rental Agreement, the Customer undertakes to pay, as a penalty, a sum equal to the “Standard Rate” of the daily rental of the Vehicle for each day of delay up to the return, except in any case for greater damage, unless a written authorization has been issued by the Lessor for the continuation of the rental. In this case, the previously agreed rate will be due until the end of the authorized period; after this term, the above penalty will be applied again.

In the event of a breakdown or a simple request by the Lessor, the Vehicle must be returned by the Customer to any Lessor’s Agency which will replace it subject to availability, without any charge for the Lessor and without prejudice to the right of the latter, at its sole discretion, not to grant a replacement Vehicle in the event of insolvency, theft, fire, negligence or serious accident of the rented Vehicle. Any replacement will usually take place with a vehicle of the same category; in the event of unavailability, a vehicle of a lower or higher category may be delivered to the Customer, applying the reductions and increases foreseen according to the methods indicated in the Rate List.

In the event of failure to return the documents accompanying the Vehicle and/or the license plate, the Customer undertakes to pay, as a penalty, the sum indicated in box B) of the Rental Agreement, subject to compensation for the related expenses and damages further. In the event of failure to return the keys of the Vehicle, for whatever reason it depends, and even if the Vehicle has been returned, the Customer is required to pay, by way of penalty, the sum indicated in box B) of the Rental Agreement, without prejudice the most damage. In the event of non-delivery or damage to the standard and additional accessories of the Vehicle, from whatever cause it depends, the Customer is required to pay, by way of penalty, a sum whose amount is indicated in the Rate List and/or in box B) of the Rental Agreement.

Any claim or claim against the Lessor in relation to the rental carried out may be made by the Customer within and no later than the mandatory deadline of 10 days starting from the date of return of the Vehicle and/or closure of the Rental Agreement. The Customer, therefore, acknowledges as of now that he renounces to submit requests for reimbursement and/or compensation after this deadline.

The Client undertakes to return the vehicle as soon as the Lessor requests it. In the event of failure to return, the Lessor has the right to recover possession of the vehicle by any means, even against the will of the Customer and entirely at the expense of the same.

In the event that the Vehicle is returned before the return date/time indicated in the Rental Agreement, there will be no refunds for the rental days and hours not used.

Art. 7 Responsibility of the Customer

The Customer is responsible for any damage, theft or fire occurring to the Vehicle, as well as for fines and/or any other charges resulting from violations of the Highway Code or other legal provisions or regulations, tolls, the cost of parking and in general of the sums connected to the use of the Vehicle during the rental period and undertakes to reimburse any sums advanced for this purpose, including postal and administrative expenses necessary for the reimbursement request.

The Client hereby authorizes the Lessor to also charge the management cost of each administrative procedure connected to such requests and the management and re-notification service of the reports. The possibility for the Customer to prove that the aforementioned breaches and/or damage to the vehicle depended on causes not attributable to him is always and in any case without prejudice. In any case, this clause does not reverse the burden of proof nor does it preclude the possibility of proposing any exceptions pursuant to the law.

The damage management policy of Terra Verde Holding Cameroon Sarl is fully explained online in the “Damage Management” section. The Lessor reserves the right not to immediately repair the Vehicle where the damage caused by the Customer does not affect its functionality. The value of the vehicle is determined according to the quotation indicated in the Quattroruote periodical at the time of the event, unless the same occurs in the first six months of registration of the vehicle, in which case reference will be made to the new list value. The Customer’s liability is extended to the cost of repairs, the loss of value of the Vehicle, the loss of rental income quantified on the basis of the criteria described in Art. 6 for failure to return the Vehicle within the agreed terms.

For any breakdown or breakdown, the Customer is required to contact the Roadside Assistance Service by calling only the telephone number indicated in the Rental Agreement. The Tow Truck Service will be charged to the Customer, as indicated in the Rental Rates, except for the purchase of the “Road Assistance” and “Road Assistance Plus” services.

The deductible indicated in the Rental Agreement remains entirely the responsibility of the Customer, except in the case in which the latter subscribes to one of the services for the limitation/exclusion of liability which can be consulted in the Tariff published on the website. In any case, the effectiveness of the insurance coverage for the Customer as well as any limitations of liability provided for in his favour, even conventionally, are excluded in the case of willful misconduct or gross negligence of the same, including driving while drunk or in violation of the Highway Code or other laws and regulations. Also excluded from the insurance coverage and from the limitations or exclusions of liability are damages caused voluntarily by the Customer to the Vehicle, or through negligence, as well as those relating to the interior of the Vehicle (including those relating to the dashboard, airbags, seat belts, touch screen displays, etc.), the roof and the ribs of the vans, the damage caused by the lack of evaluation of the height of the Vehicle and of the objects protruding or overhanging the roof, those caused to the clutch kit, due to over-revving of the engine, damages deriving from incorrect refuelling, theft of tires and/or rims, breakage of components due to unauthorized circulation on bad roads, as well as damage caused by failure to comply with the provisions on Vehicle Circulation and Conditions of Use pursuant to Art. 5 above.

In the event of theft and subsequent discovery of the Vehicle, the compensation owed by the Customer to the Lessor will be determined by applying the “Standard Rate” of daily rental up to the date of release from seizure and return of the Vehicle, within the limits of the charge, except, in any case, compensation for damages suffered by the Vehicle. In all cases of theft or fire, total or partial, or vandalism, the Customer is obliged to immediately make a regular report to the competent

for Refund & Cancellation Policy visit Refund & Cancellation Page